Send a description and, where safe, photographs of the problem.
Send a description and, where safe, photographs of the problem. We can advise whether it falls within the service offered, what information is needed and the sensible next step.
Smaller plumbing work should still come with clear communication. We will explain the likely charging basis, confirm what is included and discuss anything unexpected before expanding the job.
Typical reasons customers get in touch
- Tap dripping or difficult to operate
- Visible water leak beneath a sink or appliance
- Suspected gas leak or smell of gas
- Pipe joint leaking
- Old or damaged pipework
- Tap or isolation valve needs replacement
- Minor heating pipework alteration
Clear answers before you decide.
Call the National Gas Emergency Service first on 0800 111 999. Open windows, avoid flames and electrical switches, and turn off the gas at the meter if it is safe to do so. Once the immediate emergency is controlled, Rich Heating can trace and repair faults within our qualified scope.
Can I send photographs first?
Yes. Mention that you have photographs in the contact form and Rich Heating can arrange a suitable way to receive them.
Are materials included in the price?
The quotation or agreed charging basis will state what is included. We will discuss additional materials before using them wherever practical.
Do you take on larger plumbing projects?
We do not usually take on larger plumbing projects because we focus on smaller repairs and pipework jobs. We are always happy to help put you in touch with someone we would recommend.
